What is ITIL, and why is it important?
ITIL the IT Infrastructure Library is a series of books that provides a framework for best practice based upon real-life, within real organizations. Originally there were 40 books. These were updated a couple of years ago and condensed into the seven publications available today. ITIL is the foundation stone of IT service management, which we encourage people to adopt and adapt to meet the needs of their business. Many other systems are based upon it, for example Microsofts Operations Framework is essentially ITIL tailored for a Microsoft environment.
