What is IT doing to ensure quality service when sending student workers to service my desktop computer?
A. The Division of Information Technology employs a large number of students who provide valuable assistance as they visit offices across campus. In an on-going effort to provide high quality service and a positive work experience, this year IT instituted the Student Development program for all IT student workers. The students are trained in a series of customer service topics, ADA issues, confidentiality of information laws, Microsoft products, as well as the more technical areas of networking and printing including skills in troubleshooting and identifying a wide array of desktop problems. IT student employees wear a photo identification badge, and are required to leave a contact form in your office. Issues, concerns or questions regarding the service can be reported to the Help Desk at 303.556.8325 or submitted on the Help Desk comment form via the web (http://www.mscd.edu/cgi-bin/infotech/helpdesk/comment.pl). This information is reviewed on a regular basis in an effort to identify
