What is ISO20000?
ISO20000, or ISO/IEC20000 to give its full title, is the International Standard for IT Service Management. This is based on the British Standard, BS15000, with minor but not significant changes. ISO20000 was published in mid December 2005. Now the international standard has been published, the British Standard is withdrawn. There is an appetite for an International Standard. ISO20000 has become an accepted standard in many countries since certification became available in 2003. Companies currently accredited to ISO20000 are not only in Great Britain but also include India, most European countries, China, Japan, Korea, Australia and USA. An assessment can be carried out by external auditors from a registered certification body to provide you with a conformance report and, if successful, a certificate for your organisation. ISO20000 provides a recognised accreditation against which an organisation can demonstrate to their customers that it’s IT Service Management processes represent best
