What is involved in the Phase I – Investigation Stage of my Complaint?
Within ten (10) days of receipt of your Complaint, we are required by our regulations to notify the driver/owner, by certified mail, return- receipt requested, that a complaint has been filed with us; (See section 701.6). Our notification directs the driver/owner to provide the Office with copies of his/her Manifest records and to contact the Office to schedule a meeting with our staff, where we present the driver or owner with your Complaint and require the driver/owner to provide the Office with a Response within ten (10) days of receipt. (See section 701.7). Sometimes this phase is prolonged because the driver fails to respond or the mail is returned as undeliverable. We will then resend the notification by first class mail. Failure to respond to our efforts will result in the driver being fined for failing to respond to enforcement personnel (Section 825.1 – $50) and failure to update information (address) with the Commission (Section 825.1 – $100). If the driver does not respond,
Related Questions
- What happens when the Response from the driver/owner, in the Phase I - Investigation Stage of my Complaint, does not support or show a violation of the Commissions regulations?
- What happens, if during the Phase I - Investigation Stage of my Complaint, the Office cannot determine whether an action can be taken?
- What is involved in the Phase I - Investigation Stage of my Complaint?
