What is involved in the On-Boarding process?
Once CPAC Managed Services receives the Purchase Order, a representative will reach out to the customer to schedule the kick off call. This call will be held to review the Help Desk Capture form and ensure the Help Desk has the information required to support the users. During the call, a go-live date will be identified and agreed to. Just prior to this date, the customer will receive a Start-Up Notification that will include the credentials for the e-portal, Help desk escalation contacts, as well as the phone number the users should call for support.
