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What is interactive voice response (IVR) and why is it beneficial to me?

April 26, 2017Beneficial Interactive voice response ivr

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What is interactive voice response (IVR) and why is it beneficial to me?

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IVR is an automated telephone answering system that responds to callers using a voice menu and allows them to make menu choices and enter information via their telephone keypad (e.g., “Press 1 for your account balance”).