What is Integrated Case Management (ICM)?
People with disabilities are all too familiar with providing information about every aspect of their lives: health, medication, family relationships, employment, income, assets–the list is almost endless–in order to apply for services they need. In fact, our community is probably one of the most scrutinized groups of people in Canada. The staff and volunteers who work in our Advocacy Access program know this first hand, both as people with disabilities themselves and as advocates. In order to assist people with disabilities to obtain provincial and federal income supports and other benefits, we gather a large amount of personal information. We guarantee our clients confidentiality and we take that promise extremely seriously. All case files are kept securely locked and all database systems are carefully protected. We never share information about a client unless the client has specifically given us permission to do so. When former clients request copies of their files, we require the
