What is Inmate Calling Manager (ICM)?
The ICM is a centralized inmate collect call processing system designed with flexibility to take advantage of the IP (Internet Protocol) networks available in today’s market. Building the system from the ground up based on industry standard hardware and our proprietary specialized software, the ICM is specifically developed for the correctional market. • Does the ICM have fraud-prevention capabilities? Absolutely. The ICM deploys a real-time validation process network using a computer-based switching system that analyzes all dialed numbers before allowing a call to proceed. • What information does the ICM store on each phone call? This information includes the number that was called; the date, time, and duration of the call; the call charges; the PIN used (if any); and the result (e.g., busy tone, customer blocked the call, no answer, called party hung up, etc.). Furthermore, you have the flexibility to add your own notes to a call record for investigation purposes. • Can you monitor t
