What is informal resolution?
Informal Resolution is intended to provide a flexible and simple procedure for dealing with complaints of a minor nature which would otherwise attract the full length and formality of the investigation process. Complaints are suitable for informal resolution only if the conduct complained of even if established would not justify a criminal charge or misconduct proceedings, and if the complainant if content for the case to be handled in this way. The officer appointed to undertake the informal resolution should seek the views of both the complainant and the officer (who should be given access to a friend if he or she wishes) about the matter. No apology on behalf of the officer concerned may be rendered unless that officer has admitted the complained of and agreed that it fell below the proper standard. No entry relating the attempted or successful informal resolution of a complaint should be made in the personal record of the officer concerned or be referred to in future misconduct pro
