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What is included in the Sun standard software services offering?

April 26, 2017included offering Services Software standard Sun

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What is included in the Sun standard software services offering?

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Sun Software Support Services Standard Level of Service is default • 12×5 extended local business hours coverage • Four-hour telephone response time for urgent calls • 3-4+ authorized contacts, depending on number of employees • Unlimited technical support incidents • Sun Java Enterprise System software enhancement releases, upgrades and patches • Ability to rate the priority of the support requests • Incident tracking through Online Support Center • 7×24 access to online technical knowledge database • SunSpectrum InfoExpress[tm] newsletter Additional details regarding Sun Software Support Services can be found at: www.sun.com/service/support/software/ It is important to note to receive support on Sun Cluster the customer must fulfill one of three requirements. These are listed in detail in question number 7.