What is included in the fees charged?
All aged care homes are required to provide hotel services for all residents. This covers areas such as buildings and grounds. • Bedroom furniture and bedding such as bed, mattress, pillows, bed linen: bed side cabinet, chair. These items are to be of an appropriate standard. The resident can bring some or all of their own room items but at Resthaven, high care beds are provided because we have electric beds and this is safer for staff for manual handling reasons. • Cleaning of rooms and the home is the responsibility of the provider and laundry services must be in place. • Resident clothing that is machine washable can be done by staff. However, special clothing requiring dry cleaning or handwashing is not an expectation of the home’s laundry. • All homes usually require resident clothing going to their laundry to be name labelled to ensure that it can be returned to the correct owner. • Other items provided are toiletry items such as towels, face washers, soap and toilet paper, meals
