What is included in the answers that are e-mailed to patrons from QuestionPoint?
E-mail messages that libraries send to patrons from QuestionPoint contain: • “From” address (outgoing e-mail address) of the library that sent the message • “To” address (patron’s e-mail address) • Subject line containing the question ID • Patron’s question • Librarian’s response (the answer or request for clarification from the librarian) • Link to the patron’s QuestionPoint account • Link to the patron survey form of the library that first received the patron’s question (optional) • Custom message from the library that sent the message (optional) The administrator can customize the e-mail messages at Administration > Institution > Settings > Custom Messages.
Related Questions
- Can samples out of the manufacturer’s stock still be provided to patrons if the on-site retail store is included within the licensed area of the Manufacturer’s Limited Liquor Sales Licence?
- If access to a washroom requires patrons to cross a lobby area which is not licensed, can the entrance or lobby area be included in the application?
- What is included in the answers that are e-mailed to patrons from QuestionPoint?
