What is included in a Dropped Message Summary?
For every email message which is dropped, you will have a Dropped Message Summary (sent via email or viewable on the Web). Each Summary can have up to 4 sections; yours will contain only those sections in which you have had messages dropped. The possible sections you may have are: • Messages that appear to have come from your account, which were dropped for having a banned attachment type, as listed in the banned attachment type list. Having messages appear in this section may be indicative of a problem on your computer, or it could indicate that a virus has forged your email address onto one or more messages it has sent. Updating your antivirus definitions daily and scanning your computer often will help ensure that it is free from these infections. • Messages addressed to your account, which were dropped for having a banned attachment type, as listed in the banned attachment type list. Examine the information in this section and contact any sender of a message you believe may have be
