What is I-GO’s reservation cancellation policy?
I-GO reservations can be cancelled without charge within an hour of making the reservation or more than eight hours before scheduled use. If you cancel outside this window, you will be charged for all hours reserved less any hours used by another member. If you fail to cancel your reservation altogether, you will be charged for the entire amount. If you cancel after your scheduled reservation has begun, you will be charged for all hours reserved (less any hours used by another member) regardless of when you made the reservation. If you return early, cancel immediately so other members can have access to the vehicle. They’ll pay for whatever portion of the recycled time they use and lower your bill.
