What is HOMELINK’s procedure for patient Follow-up?
We have a number of mechanisms to ensure the correct equipment or service was delivered to the patient. • For DME referrals, our follow-up department attempts to call all patients to ask a series of patient satisfaction questions. Follow-up will attempt to reach the patient by phone for two consecutive days. If contact is not made, HOMELINK will call the dealer for proof of delivery or service. Follow-up personnel relay any possible negative comments back to the appropriate personnel, who contact the dealer and/or the patient to correct the situation. If the situation warrants, we will contact the case manager. • For home health services, HOMELINK attempts to reach the patient for two consecutive days. On the third day, if follow-up personnel are unable to reach the patient we call the home health agency. HOMELINK will always provide the name of the home health agency to the Case manager if they wish to contact the provider directly. One day prior to the completion of authorized servic
