What is Help Desk Software
Before deciding if help desk software is worth the effort, you need to know what help desk software is. Is it an email management system where you handle email communication from clients or customer? Surely such software can include this functionality, but help desk software is usually much more than just managing email. Is help desk software question and answer management? Again, such software can be, but it’s usually much more. Help desk software allows you to: • Keep track of incoming requests for assistance. • Keep tabs on such assistance requests. • Manage the status of assistance requests. • Manage issue resolution. • Provide a means of communicating Frequently Asked Questions (FAQ)s to your clients and customers. • Provide a means for your clients or customers to resolve issues on their own. Is There a Need for Help desk Software? Almost all businesses require customer interaction. Whether you’re selling to them, providing them a service, or making something they can use, you’re
