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What is Hearing Carry Over (HCO)?

April 26, 2017carry hco hearing

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What is Hearing Carry Over (HCO)?

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HCO or Hearing Carry Over is provided for persons with speech disabilities. The Speech-disabled person types his/her side of the telephone conversation on a TTY and the Relay Operator voices what is typed to the other person. The HCO user then listens as the other person speaks. To request HCO, type “HCO PLS GA” (“HCO please, go ahead”). You may set up your Relay Preferences and request an automatic connection in HCO when you place calls to MassRelay. Our Customer Service representatives can assist you in setting your Relay Preference form.