What is Geo Team support and who is covered?
Geo Team support was originally packaged as part of the SSUITE Program which was and is a contracted service. Some years ago the university provided additional funding to extend Geo Team support to most of the administrative staff on campus. The program covers machines and the people to which the workstation is assigned. Anyone working on the Geo Team machine may contact the appropriate consultant. Assigned consultants are primary contact for all IT issues, even issues that may involve other members of IT. In this case the consultant acts as a facilitator. Consultants see all problems through to their resolution. Consultants will do their best to respond to a call within four working hours (this does not constitute resolution of said issue). IT owns all machines that are part of Geo Team and also stores replacement machines in house to ensure timely replacement of non functioning computers. Geo Team users receive a roaming profile on our Windows file server. This allows their Desktop,
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