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What is front-end office Automation?

April 26, 2017automation front-end Office

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What is front-end office Automation?

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Front-end automation is a process through which customers interact with a company or business through an automated service. This can be through phone screening, ATM machines, online processes such as bill pay and banking transactions, automated customer messages and more. Front-end automation is important to how a customer sees a business. Many companies use front-end automation to facilitate their businesses and to eliminate the need for additional staff members.