What is Forensic Engineering / Quality Assurance (FEQA)?
HST developed the FEQA program to take Quality Assurance to another level of customer service. Forensic Engineering is the investigation of components that fail or do not function as intended. Our purpose for forensic engineering is to locate the cause of failure with a view to improving the performance or life of the spindle. Quality Assurance is defined by ISO 9000:2000 as “providing confidence that requirements will be met”. It is our systematic plan of action necessary to provide adequate confidence that your spindle will perform up to OEM specifications. Quality assurance includes quality control. Combining these in our FEQA program we not only examine our in-house procedures for providing top quality repairs; we also look at the cause of failure with a view toward helping our customers improve their operations and increase spindle life. This can result in less down time and higher production for our customers.
