What is Fluevogs return/exchange policy for in-store purchases?
IN-STORE REFUND/EXCHANGE POLICY (purchases from one of our 10 retail stores / does not apply for other retailers): • Exchange or Refund any UN-WORN shoe within 14 days of the purchase • Sales receipt must accompany the shoe • Must look UN-WORN • Refunds Issued to Original payment method (cash refunds when there is NOT enough in the till require cheque refund request form to be filled out and submitted to HQ) • Sale items are FINAL SALE! • Gifts adhere to the same guidelines described. • HOLIDAY SEASON – Exception – When you buy shoes from Dec. 1 – 20th customers have until Dec 31st for return/exchange following the same guidelines as above – after Dec. 21st the standard 14 day policy applies (exceptions must be approved by store Manager).
