What is five star service?
It’s an attitude. It’s a commitment. It’s what distinguishes us from our competitors. It’s the reason we’re in business today. You see ours is a very competitive marketplace. To survive in it, to flourish and grow in it, we’ve had to keep its basic truths firmly in mind: • That our success depends on our customer’s conviction that he will receive better service from us than from our competitor; • That none of the shelving, storage and material handling equipment we offer is more reliable than the people who stand behind it; • That a customer unsatisfied for any reason will soon become someone else’s customer. As a result, we have dedicated ourselves to an ideal of superior customer service. We’ve promised our customers something we’ve come to call Five Star Service. It is a promise to focus the efforts of every Shelf Master, Inc. associate on the goal of complete customer satisfaction. That sort of promise is more often made than kept, and some of our first talks about Five Star Servic
