What is Field Service Management?
It’s a way to optimize processes and information needed by organisations who send technicians or staff “into the field”. Optimisation is difficult, as it involves intelligent scheduling and dispatching of multiple technicians to different locations on a daily basis, while minimizing cost and maintaining good customer service. Field service Management software creates a mobile system that connects the field worker with the backend. In turn, this type of software improves field worker productivity, enhances customer service, automates paper processes, assists with regulatory compliance, and reduces human error.
