What Is Exceptional Performance?
In today’s electronic economy, it is quickly becoming the norm for users to hop on-line and order a movie or some other on-demand, one-time, pay-as-you-go IP service, such as videoconferencing. Both new technology and telecom industry deregulation are driving the shift to innovative, episodic services. Better DSL and fiber technologies are making it easier for nontechnical users to get on-line. This new wave of users does not necessarily want or need traditional monthly statistics to explain the type and quality of service it is getting “on average.” Users want to know, in simple terms, whether or not they received the service they requested, at the price they wanted, at the level of quality they specified and that was promised to them by their service provider. Providers, including traditional carriers, CLECs and ASPs (application service providers), will continue to rely on each other for service provisioning. However, in the new environment, relationships–like the services being of
