What is ETECs cancellation / re-schedule policy?
All Cancellations and/or re-scheduling requests must be received, in writing, by ETEC. You can send your request by letter, fax or e-mail. If payment(s) are originally made by credit card there will be a 5% fee imposed on all refunds regardless of refund method. If a student or company has received a discount off ETEC’s regular retail class price, then that student or company will not be eligible for a refund, but may re-schedule a class or substitute an attendee according to the policy guidelines below. Refunds will be made according to the following schedule: • More than 20 full business days before class – 100% refund • The first time a student requests to cancel a specific class, the student may receive a full refund or re-schedule the class to another date. • Cancellation of a Re-scheduled Class – If a student has previously re-scheduled a class and does so again, a student’s only option is to re-schedule. No refunds will be given. • 16 to 20 full business days before class – 75%
