What is Error 691: Invalid username and password and how do I fix it?
A This error means the username and password combination was rejected or not found by us. This can be caused by something as simple as you have the Caps Lock key on and sending us the password in the wrong case, passwords are case sensitive. When an account is disabled for whatever reason, you will also get this error. To resolve this issue, first make sure Caps Lock is not on and retype your username and password. If this does not resolve the issue, give our tech support department a call at (989) 685-3027. Q. What is Error 680: No Dial Tone And how do I fix it? A. Error 680 is a result of your modem not detecting dial tone. This can be caused by the line being in-use, the phone line being either not plugged into the modem or being plugged into the wrong port, or in some cases the modem having been damaged. To fix this, check to make sure the phone line is plugged into the Line port of the modem and all phones in the house are on hook. If this doesnt resolve the issue, the modem may h
Related Questions
- Ive entered a valid username and password but I receive an error message stating that my username/password is invalid. Why is that?
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- Why do I get "Error 691: Access denied because username and/or password invalid" when I try to dial in?
