What is Enterprise Service Management (ESM)?
Companies today are driving hard to meet the challenges of globalization, increased competition, burgeoning market opportunity, new and more specialized vendor solutions, and increased regulatory scrutiny. But most are attacking these challenges with a rigid and inefficient IT infrastructure. One of the chief contributors to that rigidity is a complex enterprise network whose management has become a complicated – even intricate – affair. It’s expensive. And changing it all is fraught with almost mind-numbing risk. Our Enterprise Service Management (ESM) aligns the entire IT organization to common business goals and operating rules using an innovative suite of services and an ITIL-based operating environment that standardizes IT across the enterprise. Our clients are realizing substantial benefits from ESM, including reduced operating costs, improved service levels and higher returns on strategic IT investments. ESM helps companies better oversee their IT environments by: • Enabling com
