What is end-user support?
End-user support for information systems covers: • taking the requirements of end users into account in the specification, design, development, implementation and operation of information systems and services • considering the support requirements of in-house users and, as appropriate, the general public • ensuring that users are fully involved and supported in IT -related programmes of business change • ongoing training and development facilities for end users • provision of support facilities such as Help Desks for end users of information systems • promulgation of policies and Codes of Practice on the use of in-house IS/IT facilities by staff.
