What Is Emotional Intelligence (EQ); Let Alone BRAND Emotional Intelligence?
A lot of research has been done in the field of EQ for many years. It’s only more recently been brought to the forefront by leading experts-to name a few: Daniel Goleman in Working with Emotional Intelligence, Robert E. Kelley in How to Be a Star at Work and Travis Bradberry and Jean Greaves in The Emotional Intelligence Quick Book. So, what is Emotional Intelligence anyway? According to Daniel Goleman: “The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships.” • EQ alone explains 58% of a leader’s job performance (TalentSmart®) • 90% of top performers are high in EQ (TalentSmart®) • Study of 200 companies worldwide indicates a difference in productivity (Goleman) • 1/3 of the difference is due to technical skill and cognitive ability • while 2/3 is due to emotional competence Have you ever experienced a situation as a customer with an employee (of the company you were doing business w
