What is Emotional Intelligence (EI or EQ)?
“When people are happy in work – they work better” “Emotional Intelligence is possibly more important than I.Q” Emotional Intelligence is the ability to identify, assess and manage one’s own emotions and those of others to promote personal growth and achieve intended goals. Understanding and using Emotional Intelligence in an organisational environment will enhance performance. While emotional competencies are learned from birth as we are socialised into our environments, developing these abilities can produce leaders and staff with the ability to inspire, influence and develop others while effectively managing the way they feel about difficult situations such as conflict and confrontation. Managing challenging emotions, relationships and social networks requires a greater degree of self-awareness. Being able to more fully understand and read one’s own emotions increases our ability to sense and understand the emotions of others; enabling early conflict intervention and maintaining max
