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What is eLongs “lowest room rate” guarantee?

April 26, 2017elong guarantee

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What is eLongs “lowest room rate” guarantee?

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If a customer reserves a hotel through the eLong website/call center, receives confirmation via SMS or e-mail, and checks into a hotel at the eLong rate but finds that the eLong rate exceeds the hotel rack rate then they will be refunded triple the amount of the price difference.