What is e-Government or electronic government?
E-Government or ‘Electronic Government’ is about the public sector using technologies, such as the internet, to deliver better and more customer-focussed services. People want to be able to communicate with central and local government at a time and in a way that is most convenient to them, rather than being restricted by opening hours and the locations of Council or Government offices. E-Government is also concerned with getting public sector services to work more effectively by using technologies to improve business processes and thereby improve services to the public. In Wrexham e-Government has developed into a strategy for improving Customer Access to Services (CAS). Wrexham Council’s web site has won many awards in recent years and provides round the clock access to information and transactional facilities on a wide range of services. The Council’s Customer Access to Services plans seek to build on this and are geared towards improving access via the phone and face to face, which
