What is done about complaints?
A complaint is defined as an allegation that relates to unsafe or dangerous conditions or events relative to a licensed Community Residential Care Facility. The Division of Health Licensing is required to investigate any written or verbal complaint which indicates that there may be a violation of the licensing standards. Complaints may originate from many different sources, e.g., relatives/friends of residents, other licensed activities, visitors of the Community Residential Care Facility, political authorities, law enforcement agencies, media, etc. An investigation may also be conducted if the Division of Health Licensing receives information from certain sources such as the Department of Social Services or the Department of Mental Health regarding a resident or conditions at a Community Residential Care Facility. Also, serious incident reports may indicate a need to investigate a Community Residential Care Facility.
