What is different about European Contact Centre Exchange?
• Case studies and interactive roundtable discussions with innovative contact centres from across Europe, enabling you to benchmark with current leaders in best practice • Make sure your time is well spent by customising your itinerary from a menu of sessions. • Only senior level executives attending, focusing the content, solutions and networking opportunities on offer to better address the challenges you face – To see if you qualify, email us on enquire@iqpc.co.uk or call us on +44 20 7368 9300 • Further your understanding with our focus day of workshops and masterclasses • Attend our site visits to pioneering contact centres!Learn how to transform your contact centre’s culture to: • become more customer-centric • reflect your organisation’s core values • empower your agents and convey your brand more clearly Join our Linked In Group Join our European Contact Centre Exchange 2009 LinkedIn group to get in touch with like-minded peers before the event. Plus don’t miss the opportunity t
