What is different about business today?
Lenny Mendonca: One of the things that’s important to understand in this new normal is what has changed and what hasn’t changed. What hasn’t changed are some of the fundamentals that influence in the longer term the direction of business. Absent a war, a pandemic or some systemic change in the healthcare system, demography is what demography is, and we can understand how the world’s populations are going to move. It means a lot of growth and developments are going to occur in China and India; Western Europe and Japan are slowing because of the demography; the US is somewhere between those two. That hasn’t change because of the crisis. The march of technology hasn’t changed. In fact if anything, the application of some of the tools from the internet and particularly web 2.0 are going to be even more important in this environment going forward to understand and adapt to a changing environment. That creates important opportunities for people to innovate and to help ensure that they are re
