What is diagnostics, and why is it not waived if I approve the necessary repair?
A diagnostic service is a process that a technician must perform to determine the root cause of the problem a customer is experiencing with their vehicle. This requires the use of various expensive and sophisticated testing equipment, which also requires specialized training. The labor time a technician uses during the diagnostic process is mutually exclusive of the labor time required to actually fix the problem. Diagnostics are also specific to the problem a customer is experiencing with their vehicle. Example, if a customer was experiencing a problem with the vehicle hesitating at a specific speed, the diagnostic service would not uncover a problem with the air conditioning not working.
A diagnostic service requires the use of various expensive, sophisticated testing equipment. The labor time a technician needs for diagnoses is mutually exclusive of the labor time required to actually fix the problem. Also, diagnostics are specific to the reported complaint. So, if a customer says the vehicle hesitates at a specific speed, the diagnostic service would not uncover a malfunctioning air conditioning.
Related Questions
- When repair or servicing of air presses or cylinders becomes necessary, what steps should be taken to prevent injury to operating or maintenance people?
- What are diagnostics and why are they not waived if I approve the necessary repair?
- What is diagnostics, and why is it not waived if I approve the necessary repair?
