What is Defecteds returns / compensation policy?
Please DO NOT return anything to us until you have contacted us and RECEIVED A RESPONSE. Any returns should include a note of your name, order number and a brief explanation of your reason for returning the items. Please also ask the Post Office for a ‘proof of postage receipt’. This just proves that you sent the package to us, in case it is lost on its way back to us. The Post Office will not charge you for this. The package is your responsibility until it reaches us, so if your return is lost on its way to us and you do not have a proof of postage receipt, we may be unable to refund or resend your order. Again, please contact us before sending anything back to us, regardless of where you are in the world. DAMAGED ITEMS If your items arrive damaged or faulty, we will either refund you in full (including the postage and packing you were charged), or send you replacement copies, if there is available stock. We may ask you to return the damaged item to us before we can take further actio
