What is Dedicated Micros’ policy on returning unopened product from our stock?
Distributors that buy directly from Dedicated Micros are required to keep products in stock for at least 60 days but no longer than 6 months from date of purchase before returning them for stock rotation. After the 60-day timeframe, an offsetting order of equal or greater value is required to replace the old stock being returned for credit. Once the offsetting order is received, Customer Service will issue a Credit Note Number (CN). All products returned for rotation must be in their original cartons or packaging and all products must have been paid for in full. Products returned must be identified on the shipping container with the Credit Note Number (CN) obtained from Dedicated Micros for that specific shipment. Dedicated Micros will deduct a 5% re-stock fee on all returned products.
