What is crew resource management?
CRM was developed by the airline industry, National Aeronautics and Space Administration, and the Department of Defense and is based on scientific analysis of human behavior in airline accidents. Its framework comes from the Human Factors Analysis and Classification System, a system used in the military and general aviation sectors to examine underlying human casual factors in accident investigations, and from James Reason’s “Swiss cheese” model of accident causation. Prior to Reason’s work, most accidents, including those in healthcare, were believed to be caused by careless individuals, or the “sharp end.” Reason stated that since humans are fallible, error rates should be diminished by focusing on systems, or the “blunt end,” rather than blaming individuals. What are some of its basic elements? CRM is part of a broader strategy of building stronger teams, clarifying roles, and empowering both leaders and team members to raise safety concerns. The goal is to prevent work overload sit
