What is covered under Ciscos product warranty and how is that different than SMARTnet coverage?
With all Cisco products, Cisco guarantees the repair and/or replacement of any Cisco product found to be defective. Warranties are limited in both the duration and the support they offer and they do not include Cisco TAC support or software updates. Elements covered under a Cisco warranty include: Hardware-this guarantees that the piece of hardware will be free of defects in material and workmanship under normal use or it will be replaced by Cisco at no charge to the customer. Software-this guarantees that the physical media is free from defects or it will be replaced by Cisco at no charge to the customer. In addition, the warranty guarantees the software generally conforms to the published specifications for the product. The warranty is explicitly “as is” and no new releases are included. For more details, see the link in #1 above.
