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What is covered in the Technical Guidance Phase?

April 26, 2017Covered guidance phase Technical

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What is covered in the Technical Guidance Phase?

1 Answer

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During the Technical Guidance Phase, assistance is available through the self help page. Customers can also open a support request online to receive support and workarounds for low-severity issues on supported configurations only. There will be no new hardware support, guest OS updates, security patches or bug fixes. Customers are encouraged to upgrade to the latest version of the product to avoid security vulnerabilities and bugs. Telephone support is not provided during Technical Guidance.