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What is covered by a Palm on call Pack Instance?

April 26, 2017Covered instance pack palm

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What is covered by a Palm on call Pack Instance?

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Both initial free “up and running” and chargeable voice support will be provided on the basis of resolving the problem (or instance) for which the customer is calling – if this requires multiple calls then these will be included in that instance. Whilst every effort is made to resolve issues promptly and completely, the support is provided on a “best endeavor” basis as is currently the case.