What is Corporate Network Services?
Corporate Network Services • IP Allocation and Usage Policy for Obtaining Network Space • Highspeed Circuit Customer Outages – Escalation Guidelines • Verizon Private IP, IP Dedicated 56k & IP Dedicated T1 • IP Dedicated DS-3, OC-3 and OC-12 • Highspeed Circuit Customer Outages – External Escalation Guidelines This team is responsible for routing, IP, and any other high-speed connectivity issues. A member of this team will call you in the event of a line outage. We ping the IP address of your router in 5-minute intervals. Normal response can be expected after the third cycle (15 minutes). We will take the necessary steps to get your line up, including contacting your site’s line vendor in the event of telephone company troubles, provided the circuit is owned by Verizon. If Verizon is experiencing a major outage that affects more than ten customers simultaneously, we will contact you as time permits. Please check option 1 on our 800 line for messages concerning major network outages occ
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