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What is Core NAPs support escalation policy?

April 26, 2017core escalation nap policy support

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What is Core NAPs support escalation policy?

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Technical staff are available on site in the data center, 24x7x365 and may be contacted via phone or email. Our first line technical support staff our trained to handle most customer technical support needs. For more complicated service needs, on-call system administrators are available for consultation and speedy resolution of the problem.