What is Copa Airlines refund policy in the event of the aircraft having mechanical problems or other inconveniences caused by the airline?
In cases in which Copa Airlines is responsible for the disruption of a trip, due to attributable causes, for example, mechanical failure of the aircraft, maintenance, logistic problems with equipment, among others, you may request a full or partial refund of the ticket, as applicable. This kind of refund is called involuntary. When a refund is involuntary, you can request the refund of a ticket with a rate rule that specifies it is not refundable. In these cases, the handling charge is not applied.
