What is Comcasts approach to Excessive Use?
We have an excessive use program to provide a high-quality online service for all of our customers. We maintain an Acceptable Use Policy (“AUP”) located at http://www.comcast.net/terms/use/ for our Comcast High-Speed Internet Service customers. The AUP discloses what constitutes unacceptable conduct and uses of the service. The AUP includes requirements regarding data usage that all Comcast customers and users of the service must follow. We determine excessive usage in relation to typical residential uses of its service. We do so in order to identify truly excessive use while not impacting the vast majority of Comcast customers–more than 99%–who use the service as intended.
