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What is collaborative browsing?

April 26, 2017browsing collaborative

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What is collaborative browsing?

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Collaborative browsing allows the agent and your online customer to link browsers and work together to surf your site, complete forms, or highlight specific online information. Essentially, our agent has access to the same page on your website that your customer is viewing. For example, if your customer is in the middle of completing a form or shopping cart order and is unsure about what to do next, one of our trained agents can circle specific areas on the form or shopping cart page directly on the customer’s screen, providing real-time assistance and reducing the likelihood of an abandoned cart or terminated session.