What is Citrix, and what are the benefits?
In simple terms, Citrix is software that runs on a server. Its benefits include: • Minimizing the amount of data being passed from the connecting device to the server so that the experience is as fast and efficient as possible; • Allowing the user to take advantage of older hardware and still run the application with maximum speed; • Storing the SmartOption application on the server, making maintenance and upgrades very easy; • Allowing the customer service staff the ability to shadow or take control of the user session to help troubleshoot a problem or show the user how to accomplish a task.
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