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What is chargeback? What are the Merchants responsibilities?

April 26, 2017chargeback merchant responsibilities

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What is chargeback? What are the Merchants responsibilities?

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A chargeback is the forced reversal of a transaction by your customer’s card issuer. Chargebacks are raised when we receive notification from our bank that your customer’s card issuer has received a ‘notice of dispute’ from your customer. The Merchant is strongly advised to keep records of every sale and delivery invoices to be produced as proof in the event of contesting the chargeback. You are encouraged to sign-up for our Anti Fraud and Risk Indicator features to minimize chargeBacks.