What is CastleQuest’ policy regarding customer cancellations?
All cancellations must be in writing and e-mailed to cqadmin@wec-llc.com a minimum of 48 hours before the Briefing start date to receive a refund (less a $50 processing fee). Please save all e-mail correspondence to and from CastleQuest. Refunds will be applied to the same credit card that purchased the Briefing and will be processed within 10 business days following the receipt of a written request. No refunds will be given for cancellation requests after the deadline. No-shows and failure to join the live event at the broadcast time (e.g., late arrivals, unattended programs, or early departures) are not eligible for refunds. Multiple log-ins from one registration will forfeit all corresponding log- ins. In addition, CastleQuest reserves the right to cancel your ability to purchase future CastleQuest Briefings for any reason, or no reason, including if circumstances indicate any likelihood that the Terms of Use have been violated.
